Management System Changes Anticipated from COVID-19

Thursday, May 21, 2020 at 11:00 a.m.



Who Should attend?

This free webinar workshop is intended for management system representatives, compliance coordinators, members of top management, leadership team members, utility operators, and technical staff.

After you register, you will receive a registration confirmation email within 12 hours with instructions on how to join the webinar.



The management system you have in place helps ensure you consistently achieve the intended outcomes of your organization’s processes and programs. Your system is intended to be set-up for your success – and when parts of your system fail or don’t completely hit the target – you take actions to improve.

Previous to Spring 2020, utilities’ pandemic plans focused on the availability of qualified operators (and maybe identified what work could be suspended in the event that a certain percentage of staff were suddenly unavailable).

Seeing some early lessons in this COVID-19 experience, we have the opportunity to update our management systems with improved emergency plans, and new considerations on what’s possible for achieving what’s intended.
At the end of this session, participants will be able to:
• Describe management systems’ key goal
• What opportunities the COVID-19 experience presents for our management systems so far
• The workarounds we can implement to still achieve what’s intended.

Webinar HostMichael Mortimer (President, OMWA)

Webinar Presenter:

Brigitte Roth, BES, EP(EMSLA)
Dr. Brigitte is the principal consultant at Acclaims Environmental Inc ( with 24 years of experience in management systems and 12 years in the water sector. Since 2018, she has conducted more than 50 internal audits and 25 external accreditation audits at water utilities throughout Ontario.


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