The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.
Under the direction of the Supervisor and Lead Hand of Metering, the successful candidate will provide plumbing and technical support within the Metering unit at Business Services with respect to the installation, replacement and repair of water meters on plumbing under 1” in both residences and commercial settings. Within the limitations of the meter Installers 800a certification, the candidate will be required to perform all hot (soldering) and cold (mechanical) plumbing works as related to meter installation, repairs and replacements as well as all works related to the installation of wiring, remote meter reading devices and other data collecting devices. In addition to water meter installations, repairs and replacements, the successful individual will support metering projects and perform both customer outreach and metering related inspections including confined space inspections. The candidate will also perform both planned and emergency customer service calls as well as water consumption investigations. Working with the other metering staff, the successful candidate will ensure accurate, complete and quality metering work while demonstrating conformance to City policies and procedures, Health and Safety objectives and any other regulatory requirements. The successful candidate will have a focus on quality assurance and cost containment/efficiency as well as participate in team building, quality customer service and continuous improvement as related to the metering program. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Hours of work
Employees will work either four (4) consecutive ten (10) hour shifts, between the hours of 7:00 a.m. to 7:00 p.m. or five (5) consecutive eight (8) hour shifts, Monday through Friday, between the hours of 7:00 a.m. to 7:00 p.m as determined by the needs of the department. Business Services is a 24 hour operation throughout the year the successful candidate will be called upon to participate in both scheduled and unscheduled after- hours works as permitted by the collective agreement, on-call is a requirement of this position.
- Perform hot (soldering and brazing) and cold (mechanical fittings) plumbing as related to the installation, repair and replacement of all types of water meters with a focus on metering classified as less than 1” as per the limitations of the 800a meter installer certification.
- Install, test, trouble shoot and repair all types of water meters and associated equipment including wiring, remote reading devices and other data collection devices according to industry best practise and City specifications.
- Turn off or turn on water services in relation to the above duties.
- Perform inspections and gather data related to residential, institutional, commercial and industrial meter installations including confined space meter inspections.
- Represent the City and its values when performing customer service calls and investigations including emergency response both during and outside regular business hours by providing high quality customer service both to customer in person/onsite and by other communications methods.
- Supports water metering projects and initiatives as needed including direct project support and data gathering activities.
- Work with the Metering Technician to ensure field feedback and data is incorporated into City databases to ensure that accurate implementation and tracking of programs and KPI data is occurring.
- Participate in training, discussions and work activities as related to the metering department with the aim of creating and supporting a high functioning team in an engaged environment
- Uses City devices and computer applications to track works and activities.
- Completes and maintains all daily legislative and non-legislative records as they pertain to City and metering system and related work, including the accurate preparation of required documentation (electronic or otherwise) and completion of documents which may include numerical and textual information, time cards, logs and worksheets etc.
- With a focus on continuous improvement, perform work in an efficient and safe manner in conjunction with other City Staff, contractors and external customers and in accordance with the Occupational Health and Safety Act, City and Business Services’ policies and procedures and others as required.
- Responsible for creating, issuing, completing of work orders, inventory summaries, and running reports via computerized maintenance management system as they relate to the metering process.
- Participates in regular metering on-call schedule.
- Perform or facilitate via contractor support, backflow prevention tests.
- Other related duties as assigned.
- Experience related to the duties listed above, normally acquired through the completion of a Grade 12 Diploma, plumbing experience and 1-2 years experience in water meter installation including the to performance of hot works
- A licensed/certified meter installer with a valid 800a certification.
- Must possess a valid Class G driver’s licence with a good driving record. Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm their license is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
- Ability to work in physically demanding conditions including, digging, regularly lifting objects approximately 25kg in weight, climbing ladders, entering pits and working in confined spaces.
- Knowledge of the plumbing code and plumbing principles as related to water meter installation.
- Knowledge and ability to work with small hand tools, torches (propane and MAPP) and plumbing supplies including soldering/brazing and pipe cutting practices and materials.
- Awareness of water distribution operations and Ministry of the Environment and Climate Change legislative and regulatory requirements.
- Knowledge of the Occupational Health and Safety Act and WHIMS..
- Excellent written and verbal communications skills with the ability to communicate with all levels of staff, contractors, stakeholders and the general public.
- Intermediate skills Microsoft Office (Outlook, Word and Excel) with the ability to use computers and other similar devices.
- Good organizational and documentation skills with the ability to manage multiple tasks for projects in a demanding work environment.
- Excellent customer service and interpersonal skills with the ability to deal with internal and external contacts in a courteous manner.
- Ability to work effectively alone or in teams.
$29.31 per hour
How to apply
Qualified applicants are invited to apply using our online application system by Tuesday, September 21, 2021. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.
Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.
The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted