SUPERVISOR OF WATER CUSTOMER SERVICES

Posted: Thursday, September 17, 2020
Job Number: PN-20-03
Job Type:  Permanent Full -Time, Non-Union
Closing Date: Thursday, October  1, 2020

 

 Choose Barrie 

The City of Barrie is a vibrant, progressive and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us. 

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life. 

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common – municipal workers. Joining a municipality is one of the most rewarding, engaging and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great 

 

The Opportunity 

The Water Operations Branch is part of the Operations Department of the Infrastructure and Growth Management Division. The branch’s key responsibilities include the operation and maintenance of the City’s environmental infrastructure and systems including water supply, treatment and distribution systems. This includes the repair and maintenance of drinking water treatment systems, water mains, valves, hydrants, residential main shut off valves, repair and replacement and water meters for service billing; the inspection of water mains and services; the installation of Industrial / Commercial / Institutional water services and meters, new home meters and hydrant metered gate valves; the Backflow Prevention Program; the resolution of water quality or water pressure issues/complaints; the maintenance of City standard drawing details for water specifications; and the prevention of infrastructure damage through the locating services for all of the City of Barrie’s buried infrastructure in accordance with “One Call” legislation. 

The Supervisor of Water Customer Service oversees three main portfolio areas: 1) water meter installation, testing, calibration, maintenance, and cyclical replacement operations, and the advanced metering infrastructure system (AMI); 2) water customer service which investigates and trouble-shoots customer issues related to water quality, system pressure, and water billing anomalies; and 3) water outreach programs that include the Hydrant Meter Gate Valve and Bulk Water Strategy, Fire Flow Testing, City Infrastructure Damage Prevention and Ontario One-Call water utility locates, Water Quality and Conservation, and the Lead Sampling programs. The position supervises water customer service staff, oversees records management in a regulatory environment, coordinates Branch payroll, prepares and administers budgets, develops work processes and protocols, oversees staff/contractor health and safety, conducts research and prepares reports, contributes to the Branch Management Team, acts in the absence of the WOB Manager, and performs on rotation as Overall Responsible Operator (ORO) for the WD system. 

 

Our Culture and Qualifications of the Job 

Corporate Culture 

  • Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community 

Education (degree/diploma/certifications) 

  •  Three (3) year College Diploma in Civil, Environmental, Electrical or Mechanical Engineering or related discipline, including specific studies in water distribution and supply, OR 
  • Completion of Water Distribution Class II Certificate from the Ontario Ministry of the Environment and Climate Change (MOECC) acquired 
  • Completion of Certified Engineering Technologist (C.E.T.) Designation from the Ontario Association of Certified Engineering Technicians and Technologists (OACETT) acquired 
  • Completion of courses in customer service, customer service leadership, occupational health and safety, staff leadership 
  • Completion of Journeyman Water Meter Installation and Maintenance Certification recognized by the Province of Ontario. 

Experience 

  • Five (5) years of experience performing duties related to the above mentioned major responsibilities, including demonstrated leadership/supervisory experience 
  • Two (2) years of demonstrated supervisory experience in a unionized environment 

Knowledge/Skill/Ability 

  • Demonstrated Ability to:
    • create and read system drawings and specifications 
    • multi-task and manage a regulated operational portfolio, and to anticipate/trouble-shoot issues/problems quickly and effectively 
  •  foster and contribute to a positive, productive, service-excellence work environment 
    •  deal courteously and effectively with all contacts, commitment and ability to model corporate values 
    • take a collaborative approach and good role model for staff 
  • Intermediate computer literacy using the following systems and software: utilizing MSOffice Suite, Computerized Maintenance Management Systems (CMMS) software (CityWorks preferred), Financial Information Systems (FIS) software (JD Edwards, SAP), Telogers Pressure Software, APLI software, Mars AMS Electronic Meter Calibration test equipment, SCADA systems, remote metering, alarm and communication systems, underground utility locating equipment and software, Geographic Information Systems (GIS), Spend Dynamics, Questica, eRIS, Web Space, High Tide, Dig-Smart Utility Locate Management System, advanced metering infrastructure technology and software, etc. and the internet as a research tool. 
  • Availability to work outside of schedule work hours to perform standby, overtime, or emergency response duties 

Conditions of Employment 

  • Valid Ontario Class “G” Driver’s Licence in good standing 
  • Satisfactory Criminal Record Check 

 

Other Important Information 
Location: Surface Water Treatment Plant, 20 Royal Parkside Drive, Barrie, ON
Hours: The normal hours of work are 40 hours per week, Monday to Friday, with overtime required occasionally.
Wage: This position is a permanent full-time, non union position with the following pay level and 2020 pay range:

  • Pay Level: Level 12
  • Yearly Salary: $90,595.65 to $115,649.14 per year
  • Hourly Pay Rate: $43.56 to $55.60 per year.

Benefits:  This position includes a comprehensive non-union benefit plan, including but no limited to extended health and dental coverage, life and accidental insurance, paid vacation and sick days, short/long term disability plans, OMERS pension plan, discounted rate for City Fitness Memberships and much more.

 

The Application Process 

Please submit your resume electronically by quoting PN-20-03 Supervisor of Water Customer Services in the subject line (MS Word or pdf format only) to email Hire.Me@Barrie.ca by Thursday, October 1, 2020. 

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps. 

  • • Position Equivalency Code: D 

Please note that verification of educational credentials will be required from the preferred candidate prior to an employment offer. 

The City of Barrie is an equal opportunity employer and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. 

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) for the purpose of candidate selection. 

Disclaimer: The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the Job Description by emailing Hire.Me@Barrie.ca. 

We thank all applicants and advise that only those selected for an interview will be contacted. 

Supervisor of Collection and Distribution

JOB DESCRIPTION

The City of Orillia has an opening for a full-time position of Supervisor of Collection and Distribution in the Environment and Infrastructure Services Department.

 

DUTIES

  • Assume the role of Overall Responsible Operator for the Collection and Distribution systems.
  • Set and maintain operating procedures for systems as well as ensuring that all City policies and by-laws are followed.
  • Ensure Compliance with the Occupational Health and Safety Act, Ministry of Labour, Ministry of the Environment, Conservation and Parks (MECP) and other legislative requirements.
  • Responsible for ensuring all applicable conditions of MECP Environmental Compliance Approvals and Municipal Drinking Water Licence/Drinking Water Works Permits are being met, and responsible for all reporting requirements.
  • Assist with the preparation and disbursement of the collection and distribution operating and capital budgets.
  • Participate in the supervising and developing a daily work schedule, assign tasks, monitor staff performance through conducting annual performance evaluations, initiate disciplinary action of union staff and manage the rotation of staff.
  • Monitor progress of projects; make field decisions as necessary while ensuring regulations are being met. Prepare estimates for customers as needed.
  • Approve timesheets including overtime, sick leave and vacation schedules.
  • Participate and contribute to the DWQMS activities such as auditing, risk assessment, Management Review, and others.  Responsible for maintaining subsystem records and documentation in accordance with regulatory and DWQMS requirements.
  • Attend training seminars and courses relating to collection and distribution subsystems as provided by the City and outside agencies.
  • Liaise with MECP, MOL and other regulatory agencies to ensure compliance and discuss various issues.
  • Management on-call requirement to ensure operator and subsystem compliance.
  • Participate in departmental management functions including Joint Health and Safety and Labour Management Committee.

 

QUALIFICATIONS

  • Post-secondary education (degree or diploma) in a related field, such as Environmental Engineering or Environmental Technology.
  • Operator Certificates and Licenses to facility classifications currently Water Distribution and Supply III and Wastewater Collection II.
  • Minimum four years’ experience in a supervisory position.
  • Current knowledge of all legislation relating to Collection and Distribution Subsystems.
  • Strong public relations, supervisory, presentation, report writing skills as well as a budgeting and estimating background.
  • Familiar with MS Office applications, including Word, Excel, e-mail and the internet.
  • Possess a valid class ‘G’ Ontario driver’s licence with an acceptable driver abstract.
  • An acceptable Criminal Record Check is required for this position at the incumbent’s expense prior to the commencement date.

 

Compensation for this position is $78,835 to $108,509, plus a comprehensive benefits package. Applications will be accepted until September 25, 2020 at noon.

 

Please apply by through the City’s on-line portal at https://careers.orillia.ca/

 

We thank all applicants that apply and advise that only those to be interviewed will be contacted. The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process.  Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. In accordance with the Municipal Freedom of Information and Protection and Privacy Act, personal information is collected under the authority of the Municipal Act 2001, S.O. 2001, c. 25, and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, 50 Andrew St. S., Suite 300, Orillia ON L3V 7T5 or call 705-325-1311.

 

Supervisor, Water Works – Infrastructure Services Department

The Corporation of the Town of Orangeville

invites applications for the position of

Supervisor, Water Works Infrastructure Services Department

(Full-time position, 42 hours per week)

The Town of Orangeville has a full-time opportunity available for the position of Supervisor, Water Works. Duties of the position include:

 

  • Performing the duties and responsibilities of the Overall Responsible Operator (ORO) as required under Ontario Regulation 128/04, Ministry of Environment and Climate Change Guideline No. 5.1, and Drinking Water Operator/Water Quality Analyst Certification, as amended.
  • Supervising staff, assigning work, assisting with new hire selection, training, motivating and evaluating staff, and discipline.
  • Supervising and/or arranging for supervision of maintenance work on treatment units, pumps, valves, watermains and appurtenances in the water supply and distribution systems, including work undertaken by staff and contractors.
  • Ensuring operating data is collected as required by all licences, permits and regulations, verify its validity, and assist with compilation, review and analysis.
  • Assisting the Water Works Technologist with the co-ordination of annual Ministry inspections, and with the preparation of reports and responses to information requests as required by provincial personnel and/or regulations.
  • Assist senior staff with administrative matters, including but not limited to completing time sheets, approving payments to contractors and suppliers, developing the annual Water Works maintenance program, providing input for the annual capital and operating budget, responding to public inquiries, etc.
  • Completing annual training required to by provincial regulation to maintain the drinking-water certificates that are a requirement of the position.
  • Assist in other areas of Public Works, including but not limited to the sewage collection system, sewage pumping stations, and operations; and other duties as assigned.

 

Qualifications:

  • Secondary School Diploma.
  • Three to four years’ experience in the operation and maintenance of water supply, treatment and distribution systems, including a minimum of two years of supervisory experience.
  • Drinking Water Operator Certificate, Water Distribution and Supply Subsystem Class 3, and Water Treatment Subsystem, Class 2.
  • Current and valid Class G driver’s licence.
  • Thorough understanding of the requirements of the applicable regulations that pertain to the operation and maintenance of water supply, water treatment and water distribution systems, including but not necessarily limited to: the Permit to Take Water, the Safe Drinking Water Act, the Clean Water Act, and the applicable regulations made under the aforementioned Acts.
  • Good verbal and written communication skills, experience with computers including Microsoft Outlook, Word and Excel, and experience with SCADA control systems.
  • Must be conscientious, detail oriented, and able to work both independently and as a member of a team.

 

Hourly Range: $40.89 to $47.84, Band 10 on the Town’s 2020 Pay Grid, plus a comprehensive benefits package

 

Qualified candidates are invited to submit their resumes, in confidence, to Sarah Alexander, Human Resources Assistant, no later than 4 p.m. on Thursday, August 20, 2020. Applications may be submitted online, or in person to the Town Hall located at 87 Broadway.

 

The Town of Orangeville is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. By submitting your personal information to the Town of Orangeville, you consent to the collection, use, and disclosure of that information in connection with our recruitment, hiring and/or employment processes. Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c.25, as amended, and will be used to determine the qualifications for employment with the Town of Orangeville. Questions about this collection should be directed to the Manager, Human Resources at 87 Broadway, Orangeville, Ontario L9W 1K1.